Summary
This announcement is migrated from the old Developer Forum!
In April 2023 and June 2024 we announced the deprecation of the historical adherence query across management units route: Deprecation: historical adherence query route across management units and Removal: Historical Adherence Query route accross management units. Effective immediately, we are implementing special dark hour logic: every even hour dark and every odd hour is normal. During dark hours these APIs will return HTTP status code 410 - Gone.
Effective Date
Tuesday, April 1, 2025
Details
Use of the old query route often resulted in the service being rate limited, slowing down the process and delaying results across the board. The new API allows developers to make fewer and more efficient requests for historical agent schedule adherence. This should create more consistent response times.
Customer Impact
Integrations that are still utilizing the affected API route will receive status code 410 during dark hours and the query will not execute.
Genesys recommends that customers utilizing this route migrate to the new Bulk Historical Adherence Route or the Management Unit Historical Adherence Route.
Impacted Resources
POST /api/v2/workforcemanagement/adherence/historical
Replaced by:
POST /api/v2/workforcemanagement/adherence/historical/bulk 4
GET /api/v2/workforcemanagement/adherence/historical/bulk/jobs/{jobId} 3
Issue References
[WEM-809]
Please reply to this announcement with any questions. This helps the wider developer community benefit from the discussion. We encourage you to use this thread before contacting the designated person directly. Thank you for your understanding.