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Dashboard issue "Some data is not shown in this dashboard because you do not have permissions to view it"

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  • 1.  Dashboard issue "Some data is not shown in this dashboard because you do not have permissions to view it"

    Posted 11-14-2022 10:26
    Edited by Jason Tran 11-14-2022 17:41
    No replies, thread closed.
    It appears a few user are seeing this error message. They can see a lot of the data on their dashboard but why would the dashboard show they still don't have permission to see some of the data. It appears Quality Administrator and Supervisor role isn't enough to clear this message. Any recommended roles to assign that are not admin roles?

    Edit: It looks the message cleared up after the user save the dashboard again. Does anyone know if this can be caused by a caching issue with the dashboard where its doesn't save correctly at times?


    #Reporting/Analytics


  • 2.  RE: Dashboard issue "Some data is not shown in this dashboard because you do not have permissions to view it"

    Posted 11-15-2022 08:39
    No replies, thread closed.
    Hi Jason, 

    This message will appear if you don't have access to view any of the entities within the dashboard as well; for example if there's a user, queue, etc. that's in a division for which you don't have access granted to view, it'll be filtered out, and you'll see that message.

    Hope that helps.

    ------------------------------
    Maisey Harris
    Senior Development Group Manager, Analytics UI & Reporting
    Genesys
    ------------------------------

    Original Message


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