On a related note regarding the warning colors, it would be ideal to have each warning apply to a specific metric. For example, we have a single widget that shows counts or percentages of multiple metrics (e.g. Abandon, Answer, Offered). We only want the warning to apply to the Abandon metric, not all metrics in the widget, so adding that granularity within the Warning settings would be appreciated.
I also agree with @Cameron Stone's feedback regarding the widget display options (item 3 on the list). For example, unless I go Fullscreen, use a much higher resolution, large monitor, or stretch the window size, this is the best view I can get, which leaves an exorbitant amount of dead space. And even when I do use Fullscreen, large monitor, etc, I still cannot manually move/drag the widgets side by side. Would be nice if the widgets were resizable/movable horizontally in a grid fashion.
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Brian T. Jones | Ascension | Senior Specialist - Technology
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Original Message:
Sent: 07-04-2024 19:01
From: Cameron Stone
Subject: Dashboards UI Beta
Hi Team,
Initial feedback from me
1. Lack of Darkmode is very disappointing - I don't particularly like getting flash banged when I open a dashboard
2. Please add the colour picker for warnings back how it was previously, the new colours that are available are very dark and don't stand out very much, I would prefer to be able to pick exactly what shade of Red/Green etc I want to use Screenshots below
New
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Cam Stone
Original Message:
Sent: 06-28-2024 15:31
From: Nikhil Ponnam
Subject: Dashboards UI Beta
Hello everyone,
Genesys Cloud Analytics team is excited to announce the beta release of new dashboard UI feature for the community. This feature introduces new responsive layout with the size of widgets adjusting automatically based on the metrics and visual data they display. The goal of this feature is to ensure better visibility and easy access to dashboard's data while saving time on layout decisions. For more details, please refer to the announcement here: https://help.mypurecloud.com/dashboard-ui-updates/
Click here to apply for this beta
Please note that the sharing feature (sharing dashboards with work teams and individuals) will not be part of this beta but will be included in the GA release of this feature.
Once accepted to the Beta, Genesys will enable this feature for your organization and reach out for the feedback!
Thank you and looking forward to your participation!
#BetaAnnouncement
#NowRecruiting
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Nikhil Ponnam
Principal Product Manager, Genesys Cloud CX
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