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  • 1.  Data action for third party webservice throws error saying currenlty only HTTPS is supported

    Posted 03-04-2024 21:21
    No replies, thread closed.

    Hi All, 

    We are currenlty integrating an API to get token which is Http format. Same API we had earlier implimented in genesys cloud and was supported. But this time we are getting error saying that HTTP is not supported anymore. We are using OAuth user defined authentication. Below is error screenshot please let us know if we need to make any change or Genesys does not support HTTP request anymore?

    {
  "message": "The request could not be understood by the server due to malformed syntax.",
  "code": "bad.request",
  "status": 400,
  "messageParams": {},
  "contextId": "480fa721-7137-445e-b74b-7c8a0d0f4575",
  "details": [
    {
      "errorCode": "ACTION.PROCESSING"
    }
  ],
  "errors": [
    {
      "message": "Sorry, we only support secure web server connections at this time (https).",
      "code": "BAD_REQUEST",
      "status": 400,
      "messageParams": {},
      "details": [],
      "errors": []
    }
  ]

    #Integrations

    ------------------------------
    Anush Shetty
    SBI Shinsei Bank, Limited
    ------------------------------


  • 2.  RE: Data action for third party webservice throws error saying currenlty only HTTPS is supported

    Posted 03-04-2024 23:08
    No replies, thread closed.

    Might pre-date my time but was this being handled previously using Bridge Server?  What you might have to do is use some middleware that uses https, have Genesys talk to that and then have the middleware piece do your subsequent query.  Or, better still, have that platform setup to handle https :)



    ------------------------------
    Vaun McCarthy
    ------------------------------

    Original Message


  • 3.  RE: Data action for third party webservice throws error saying currenlty only HTTPS is supported

    Posted 03-05-2024 19:28
    No replies, thread closed.

    Thank you for your response.



    ------------------------------
    Anush Shetty
    SBI Shinsei Bank, Limited
    ------------------------------

    Original Message


  • 4.  RE: Data action for third party webservice throws error saying currenlty only HTTPS is supported
    Best Answer

    Posted 03-05-2024 09:17
    Edited by Cameron Tomlin 07-03-2024 14:06
    No replies, thread closed.

    Hi Anush,

    https://help.mypurecloud.com/faqs/can-we-call-a-web-service-running-on-a-port-other-than-443/

    No. For PCI compliance, the service that executes web services data actions only communicates on port 443.

    Att,

    ------------------------------
    Breno Canyggia Ferreira Marreco
    https://www.linkedin.com/in/brenocfm-40b62182/
    ------------------------------

    Original Message


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