Ok so we are getting somewhere, with that setup - it is expected that it will just return the raw response, that is what that ${rawResult}section does :).
You just need to tell Genesys what to put where, and it would depend on what you are trying to output. Let's say you want the first name.
The above should work in theory, but it is untested, the above example would need an output contract of type string called firstName and another string called modifyDate.
Hope that helps.
Original Message:
Sent: 06-04-2025 11:30
From: Brandon Doss
Subject: Data Actions Configuration Response translation map error
Hello Luke,
So I've updated the format and made sure that the value is in the input section. This is what my input and output sections look like now:
Request Body Template:
{
"firstName": "${input.FullName}",
"address": {
"address1": "${input.Address}"
},
"personalEmail": "${input.EmailAddress}",
"externalOrganization": {
"id": "8b4976dc-43f8-4a4d-919e-45f1783e8d51"
},
"id": " "
}
Response:
{
"translationMap": {
"id": "${ExternalContactID}"
},
"translationMapDefaults": {},
"successTemplate": "${rawResult}"
}
Whenever I test it, it is still giving me the same error. I put the translationMapDefaults back in and set it to null, but it just returns the output for ExternalContactID as blank even though the output JSON has the id in it as seen below:
{
"firstName": "Darth Vader",
"externalOrganization.selfUri": "/api/v2/externalcontacts/organizations/8b4976dc-43f8-4a4d-919e-45f1783e8d51",
"modifyDate": "2025-06-04T15:27:00Z",
"selfUri": "/api/v2/externalcontacts/contacts/de3e11c5-fd35-49d9-bcbc-6e126fe06291",
"division.id": "*",
"address.address1": "333 Deathstar Drive",
"externalOrganization.id": "8b4976dc-43f8-4a4d-919e-45f1783e8d51",
"id": "de3e11c5-fd35-49d9-bcbc-6e126fe06291",
"type": "Curated",
"personalEmail": "email@emial.com",
"createDate": "2025-06-04T15:27:00Z"
}
------------------------------
Brandon Doss
Workforce Management Analyst
Abeka
Original Message:
Sent: 06-03-2025 22:12
From: Luke Swain
Subject: Data Actions Configuration Response translation map error
Hi Brandon,
Looks like there is an issue with the formatting there. Try this instead.
{
"translationMap": {
"type": "${ExternalContactID}"
},
"translationMapDefaults": {
"type": "null"
},
"successTemplate": "${rawResult}"
}
In the above example, type would need to be a value in the Input section, of type string. If it is another type, you would need to modify the above to suit, all I have done here is add default value. Just make sure you check type is defined in the input contracts section.
Hope this helps!
------------------------------
Luke Swain
CX Orchestration Support Analyst
Original Message:
Sent: 05-30-2025 16:09
From: Brandon Doss
Subject: Data Actions Configuration Response translation map error
Hello!
I am quite new to data actions, and I have never worked with a custom configuration response before. I am running the /api/v2/externalcontacts/contacts API to create a contact person in a bot flow, and I need to get the new external contact's id to use for another data action. This is what my Response section currently looks like:
Whenever i try to run it, I get the following error:
I have tried several things to get this to work, and I just can't get it to work. Does anyone have an idea as to what I am doing wrong?
#API/Integrations
------------------------------
Brandon Doss
Workforce Management Analyst
Abeka
------------------------------