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  • 1.  Data Exporting formatting

    Posted 10-18-2023 09:11
    No replies, thread closed.

    I am looking to extrapolate some data for an associate that is having some "trouble" meeting adherence and conformance numbers. But I am having some trouble figuring out how to manipulate the data. The question is what number formatting is Agent Status exported in?

    I cannot seem to figure out what formula to use to get these numbers into a D:HH:MM:SS or HH:MM:SS format. Any help would be appreciated.


    #QualityManagement
    #Reporting/Analytics

    ------------------------------
    Andrew Lowe
    Members 1st FCU
    Senior Conversational Designer
    and Contact Center Support
    ------------------------------


  • 2.  RE: Data Exporting formatting
    Best Answer

    Posted 10-19-2023 05:16
    No replies, thread closed.

    Hi Andrew,

    As default it exports the duration in milliseconds, under advanced option you can select to have it exported in HH:MM:SS format instead.



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    Jan Heinonen
    Contact Center Specialist
    GlobalConnect AB
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    Original Message


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