Tommy,
I sent this thread to our partner group in order to highlight the advantage of our Multicloud Private Edition and Multicloud Saas solutions to Advania. You should be hearing from your partner rep for additional information on our cloud solutions!
Thanks,
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Alli McKeon
Genesys - Sr. Manager Business Operations
Multicloud CX
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Original Message:
Sent: 05-25-2022 13:16
From: Tommy Sarnblad
Subject: Data outside EU
That sounds interesting!
Where is there more information about it?
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Tommy Sarnblad
Advania Sverige AB
Original Message:
Sent: 05-25-2022 13:03
From: Scott Thomas
Subject: Data outside EU
Tommy-
That's unfortunate. Depending on the customer's size/scope, Multicloud private edition may be an option. This would allow the customers to deploy in their own cloud (or in an on-premise datacenter) and manage themselves.
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Scott Thomas
Director of PM
PureConnect
Original Message:
Sent: 05-25-2022 13:00
From: Tommy Sarnblad
Subject: Data outside EU
Yes, and we have not been able to get any guarantee for this. That will mean we'll have to release big good accounts, unfortunately :(
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Tommy Sarnblad
Advania Sverige AB
Original Message:
Sent: 05-25-2022 12:56
From: Scott Thomas
Subject: Data outside EU
While I don't know for sure that GC handles this scenario, I would bet that this would be a common request. Have you checked with your account team on this?
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Scott Thomas
Director of PM
PureConnect
Original Message:
Sent: 05-25-2022 12:47
From: Tommy Sarnblad
Subject: Data outside EU
Absolute!
We have several large customers who cannot accept that under any circumstances data will end up in a location outside the EU or can be accessed from any citizen from a non-EU country
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Tommy Sarnblad
Advania Sverige AB
Original Message:
Sent: 05-25-2022 12:42
From: Scott Thomas
Subject: Data outside EU
Tommy-
Can you be more specific? Genesys Cloud can run entirely within the EU.
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Scott Thomas
Director of PM
PureConnect
Original Message:
Sent: 05-25-2022 12:40
From: Tommy Sarnblad
Subject: Data outside EU
How should we deal with customers who do not accept data outside the EU?
#AskMeAnything(AMA)
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Tommy Sarnblad
Advania Sverige AB
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