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  • 1.  data table lookup

    Posted 11-18-2019 11:55
    No replies, thread closed.
    Hello ,

    I am working of the data tables within pure cloud and i have designed a Architect flow which should collect the CLI of the caller and welcome the caller by name.

    in the input for the data look up i have used the string builder to use call.ani which refers to the phone column of my table.

       
     

    when i call the flow it is not able to recognize the number.

    When i use a txt entry for the input field and add the number statically the flow works as designed.

    any help is much appreciated.

    Conrad

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    ------------------------------
    Conrad Lemos
    IP Integration
    ------------------------------


  • 2.  RE: data table lookup
    Best Answer

    Posted 11-18-2019 13:06
    No replies, thread closed.
    Call.Ani probably doesn't look the way you think it does.  For example it probably looks something like "tel:+13175550116".  Use the ToPhoneNumber expression and then pull off the property that matches what you actually have as the key in your data table.  For example ToPhoneNumber(Call.Ani).e164 would return just "+13175550116" or ToPhoneNumber(Call.Ani).subscriberNumber would return just "3175550116"

    https://help.mypurecloud.com/articles/about-the-phone-number-data-type/

    ------------------------------
    Melissa Bailey
    Genesys - Employees
    ------------------------------

    Original Message


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