Unix Epoch Timestamp is the easiest to implement, it's one of those things you would expect later on to be done a little more user friendly but just hasn't.
I hear you on the internalization for Genesys, down here in little NZ it's a constant struggle. Internationlization of date time would be a nice start (https://genesyscloud.ideas.aha.io/ideas/OP-I-113) 200+ Votes submitted in 2017.
That and supporting their smaller customers. I get the big customer's pay the bills but not all of us are at that level yet, same of the base features need more attention rather than all the shiny AI stuff.
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Anton Vroon
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Original Message:
Sent: 01-08-2024 15:31
From: Robert Wakefield-Carl
Subject: Date and time stamp
Dealing with Datetime elements in Genesys Cloud is a real pain and causes confusion across the platform. Thanks @Anton Vroon for the formatDate reference, but milliseconds to datetime - are they for real? I added an idea for a global format of datetime at the ORG level. Please comment on this and let's get something going with Genesys to make this a product for the world and not just the US.
Allow setting at ORG level for Datatime | Genesys Cloud Ideas Portal (aha.io)
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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
Original Message:
Sent: 01-08-2024 05:46
From: Marian OConnell
Subject: Date and time stamp
Also in the link Anton shared - https://help.mypurecloud.com/articles/additional-functions-to-use-in-dynamic-variables/ - you could look at using: substr(string, start[, length])
To show it in the format of DD/MM/YYYY, your dynamic variable would look like:
substr({{Scripter.Customer Call Start Time}},8,2) + "/" + substr({{Scripter.Customer Call Start Time}},5,2) + "/" + substr({{Scripter.Customer Call Start Time}},0,4)
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Marian OConnell
eleven (GEMA Consulting Ireland Limited)
Original Message:
Sent: 01-07-2024 03:58
From: Nuttapong Limadisai
Subject: Date and time stamp
Dear Angel Rodriguez
Can I adjust time stamp from {{Scripter.Customer Call Start Time}} to format DD/MM/YYYY hh:mm? Because in script show format MM/DD/YYYY hh:mm
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Nuttapong Limadisai
G-Able Public Company Limited
Original Message:
Sent: 03-04-2020 12:08
From: Angel Rodriguez
Subject: Date and time stamp
I believe it would be {{Scripter.Customer Call Start Time}}.
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Angel R.
Original Message:
Sent: 01-09-2020 11:33
From: Tonna Winkers
Subject: Date and time stamp
Hello,
Is there somewhere on a call/callback where there is a date and time stamp that representatives who are getting the call can see of when that call came in?
#Unsure/Other
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Tonna Winkers
Credit Union National Association, Inc.
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