Afternoon,

I am trying to create a decision within an in-queue flow that would check the current time and follow a different route based on this. 

i.e. if it is before 16:30pm it would follow a standard route, if it is 16:30pm or later it would follow another.

Can anyone share how i might be able to configure this within an in-queue call flow?

Notice GetCurrentDateTimeUtc gets the datetime in UTC, you will need to figure out your timezone offset.  For example if you're are in EDT with an offset of -4, you would check the hour is <= 20 instead of <= 16

Hour(GetCurrentDateTimeUtc()) <= 16 AND Minute(GetCurrentDateTimeUtc()) < 30

Afternoon,

I am trying to create a decision within an in-queue flow that would check the current time and follow a different route based on this. 

i.e. if it is before 16:30pm it would follow a standard route, if it is 16:30pm or later it would follow another.

Can anyone share how i might be able to configure this within an in-queue call flow?

Hi Melissa. I have inserted the above, however, when testing it seems as though once the decision has been evaluated it always seems to go down the "No" Leg of the In-Queue Call Flow rather than evaluating the time and going down the relevant leg dependant on time. Am I doing everything right?

Notice GetCurrentDateTimeUtc gets the datetime in UTC, you will need to figure out your timezone offset.  For example if you're are in EDT with an offset of -4, you would check the hour is <= 20 instead of <= 16

Hour(GetCurrentDateTimeUtc()) <= 16 AND Minute(GetCurrentDateTimeUtc()) < 30

Afternoon,

I am trying to create a decision within an in-queue flow that would check the current time and follow a different route based on this. 

i.e. if it is before 16:30pm it would follow a standard route, if it is 16:30pm or later it would follow another.

Can anyone share how i might be able to configure this within an in-queue call flow?

Hi Melissa. I have inserted the above, however, when testing it seems as though once the decision has been evaluated it always seems to go down the "No" Leg of the In-Queue Call Flow rather than evaluating the time and going down the relevant leg dependant on time. Am I doing everything right?

Notice GetCurrentDateTimeUtc gets the datetime in UTC, you will need to figure out your timezone offset.  For example if you're are in EDT with an offset of -4, you would check the hour is <= 20 instead of <= 16

Hour(GetCurrentDateTimeUtc()) <= 16 AND Minute(GetCurrentDateTimeUtc()) < 30

Afternoon,

I am trying to create a decision within an in-queue flow that would check the current time and follow a different route based on this. 

i.e. if it is before 16:30pm it would follow a standard route, if it is 16:30pm or later it would follow another.

Can anyone share how i might be able to configure this within an in-queue call flow?

Afternoon,

I am trying to create a decision within an in-queue flow that would check the current time and follow a different route based on this. 

i.e. if it is before 16:30pm it would follow a standard route, if it is 16:30pm or later it would follow another.

Can anyone share how i might be able to configure this within an in-queue call flow?

you can use what Melissa suggested, also you may want to check evaluate schedule it can be use in in-queue flow if you only got few time conditions you can use it as well.

Afternoon,

I am trying to create a decision within an in-queue flow that would check the current time and follow a different route based on this. 

i.e. if it is before 16:30pm it would follow a standard route, if it is 16:30pm or later it would follow another.

Can anyone share how i might be able to configure this within an in-queue call flow?