Roman_Bessnow | 2021-02-01 23:51:31 UTC | #1
Sending fax over PureCloud APIs I would like to have a finite definition for all error.ininedgecontrol.media.fax errors, I have code: 22, 131302 and some other integers, have no idea what it is and the Conversation metadata doe not explains it.
tim.smith | 2021-02-03 17:13:05 UTC | #2
From where are you currently getting these values?
Roman_Bessnow | 2021-02-03 17:41:36 UTC | #3
From conversation details:
"errorInfo": { "message": "A call error has occurred. Please contact support. Details: fax error code: 22.", "code": "error.ininedgecontrol.media.fax" },
tim.smith | 2021-02-03 17:51:48 UTC | #4
Is that in the response from a particular API? Are you seeing it in the client somewhere? In the JS console? Where are you seeing those values?
Roman_Bessnow | 2021-02-03 18:16:24 UTC | #5
In a conversation object in response from GetConversationAsyncWithHttpInfo
tim.smith | 2021-02-03 18:36:02 UTC | #6
Thanks for clarifying. I'm investigating internally and will provide a list of the error codes if there is one.
tim.smith | 2021-02-04 17:37:33 UTC | #7
Unfortunately, there's not currently a list of these codes. I've asked internally that this information be made publicly available. It will help with prioritization of that release of information if you can request that these error codes be documented by submitting an idea at https://genesyscloud.ideas.aha.io/.
If there are any errors you're encountering that you need help investigating, please open a case with Genesys Cloud Care and they can triage and troubleshoot the telephony issues.
system | 2021-03-07 17:37:36 UTC | #8
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