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Delay in conversations appearing in Interactions

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  • 1.  Delay in conversations appearing in Interactions

    Posted 12-27-2023 17:21
    No replies, thread closed.

    Hi,

    We have had a couple of instances lately where conversations aren't on the interactions page, but a few days later the interaction shows up.

    This was first brought to my attention on 12/18/23. We had a conversation between a customer and agent happen on 12/15/23 that needed to be reviewed but there was no interaction showing for us to listen to. On 12/20/23 when I checked again, this interaction was there. 

    I was curious if anyone else has been experiencing this or knows the cause behind this. Is there a specific date where servers may update and pass on any "Stuck" interactions?


    #Reporting/Analytics

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    Angelica Howard
    MidAmerican Energy Company
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  • 2.  RE: Delay in conversations appearing in Interactions

    Posted 12-28-2023 08:20
    No replies, thread closed.

    Hi Angelica,

    do you use the Edge location or BYOC? I see this situation in Edge Location.

    anyway, I recommend you open a case with Support.

    Att,



    ------------------------------
    Breno Canyggia Ferreira Marreco
    ------------------------------

    Original Message


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