Hello!
Since last week, we've been getting reports of calls coming into the queue and when it is answered by the agent, it still shows it's sitting in queue, but when you refresh the Queue Activity window, it looks normal. I would like to assume that it's a slow down, but I was wondering if anyone else has been experiencing this in their environment. Below is a screenshot for reference:
#Reporting/Analytics------------------------------
Katie Dodge
North American Bancard
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