Genesys Cloud - Main

Hi Community,

In our Genesys organizations we are experiencing a delay in the alerting timeout that an agent has to pick up a call. We detected a 5 second difference between the queue configuration and the actual alerting time. We tried setting different timeout values in the queue configuration, but agents always see an additional 5 seconds.

This is not just a cosmetic issue, reporting also shows the extra 5 seconds being exceeded.

Is anyone else experiencing this issue? We tested it in our two Dublin instances and one in Frankfurt, and it occurs in all of them.


Cheers!

#Telephony

------------------------------
Rafael Gomez Sanchis
------------------------------

Check the version of your Edges, we had this issue and was fixed in version 1.0.0.1.30630.

Hi Community,

In our Genesys organizations we are experiencing a delay in the alerting timeout that an agent has to pick up a call. We detected a 5 second difference between the queue configuration and the actual alerting time. We tried setting different timeout values in the queue configuration, but agents always see an additional 5 seconds.

This is not just a cosmetic issue, reporting also shows the extra 5 seconds being exceeded.

Is anyone else experiencing this issue? We tested it in our two Dublin instances and one in Frankfurt, and it occurs in all of them.


Cheers!