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Delete dnis (customer phone number) from interaction

  • 1.  Delete dnis (customer phone number) from interaction

    Posted 06-05-2025 19:18

    Thomas_Karlshoj | 2019-10-31 12:47:56 UTC | #1

    Hi.

    As a phone number is personal information, we want to be able to delete the dnis so it can not be filtered for in the interactions tab.

    I have not found a way to do this. Is this something that is coming or has it simply not been thought of?

    Or could it be that the functions is there but i am simply not finding it?


    tim.smith | 2019-10-31 16:04:34 UTC | #2

    You cannot modify analytics data stored within PureCloud. You can request new features and share your use case at https://purecloud.ideas.aha.io/ideas.


    Thomas_Karlshoj | 2019-11-01 13:25:32 UTC | #3

    Thank you for the quick answer.


    system | 2019-12-02 13:25:37 UTC | #4

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.


    This post was migrated from the old Developer Forum.

    ref: 6381