pierrick | 2017-10-02 04:16:37 UTC | #1
Hi,
there is a function to create DNCs, read and add phone numbers to it but how do we delete phone numbers from an existing DNC?
Do we have to use the PUT function?
tim.smith | 2017-10-02 16:23:30 UTC | #2
Unfortunately, this is not a feature of PureCloud and it has been decided that it won't be added. See CD-4971.
The workaround is this:
- Export the existing DNC list
- Create a new DNC list
- Add all of the exported DNC numbers to the new list, except the ones you want to remove.
- Edit every campaign that uses the old DNC list to now use the new one.
- Delete the old DNC list
You'll need to go through this process every time you want to remove any numbers from the list.
system | 2017-11-02 16:23:38 UTC | #3
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