Genesys Cloud - Main

Hi all,

Is there consensus on the best way to delete a large number of recordings?

In PureConnect I think you could do this with policy changes. Can you do something in Genesys Cloud - i.e. if I create a new policy that sets the retention date for <x> queue to be 1 day, will it go back and apply to previous recordings on that queue? I think the answer is no but wanted to check.

In that case, I guess the other option is to do it using the API, first querying the queue to find all the calls I want to delete the recording for and then iterating through and deleting them (assuming the API supports that)?
#QualityManagement
#SystemAdministration

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James Dunn
Pitney Bowes Inc.
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Hi James,

QM policy in Genesys Cloud is not retrospective -- it does not change retention dates for historical recordings.  The best way would be to use the recording bulk job API for bulk deletes.

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Daniel Ho
Product Line Manager – Recording and Quality Management, Genesys Cloud
Workforce Engagement Management (WEM)
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Original Message:
Sent: 12-16-2022 11:18
From: James Dunn
Subject: Deleting a large number of existing recordings

Hi all,

Is there consensus on the best way to delete a large number of recordings?

In PureConnect I think you could do this with policy changes. Can you do something in Genesys Cloud - i.e. if I create a new policy that sets the retention date for <x> queue to be 1 day, will it go back and apply to previous recordings on that queue? I think the answer is no but wanted to check.

In that case, I guess the other option is to do it using the API, first querying the queue to find all the calls I want to delete the recording for and then iterating through and deleting them (assuming the API supports that)?
#QualityManagement
#SystemAdministration

------------------------------
James Dunn
Pitney Bowes Inc.
------------------------------

Thanks Daniel, that Jobs API looks like a better way to do it than one-by-one.

Thank you!

------------------------------
James Dunn
Pitney Bowes Inc.
------------------------------

Original Message:
Sent: 12-16-2022 12:19
From: Daniel Ho
Subject: Deleting a large number of existing recordings

Hi James,

QM policy in Genesys Cloud is not retrospective -- it does not change retention dates for historical recordings.  The best way would be to use the recording bulk job API for bulk deletes.

------------------------------
Daniel Ho
Product Line Manager – Recording and Quality Management, Genesys Cloud
Workforce Engagement Management (WEM)

Original Message:
Sent: 12-16-2022 11:18
From: James Dunn
Subject: Deleting a large number of existing recordings

Hi all,

Is there consensus on the best way to delete a large number of recordings?

In PureConnect I think you could do this with policy changes. Can you do something in Genesys Cloud - i.e. if I create a new policy that sets the retention date for <x> queue to be 1 day, will it go back and apply to previous recordings on that queue? I think the answer is no but wanted to check.

In that case, I guess the other option is to do it using the API, first querying the queue to find all the calls I want to delete the recording for and then iterating through and deleting them (assuming the API supports that)?
#QualityManagement
#SystemAdministration

------------------------------
James Dunn
Pitney Bowes Inc.
------------------------------