Good morning
We are currently pulling in external contacts from our record keeping system as well as creating external org for client accounts. [Callers work for company - client - so external contact is caller, Org is company they work for]
We have a bug in our process and it is duplicating organizations for each interaction. This has created hundreds of new orgs in the system. We cannot report on this as there is too much data and contacts aren't listed under 1 org. My question is, does anyone know if there is a way to delete the external org without also deleting contact? And/or not doing so manually. My testing has shown if I manually delete the external org it deletes any associated contact. If I first go to contact and delete the org from their profile, then delete the org the contact will remain in the system. This is a long shot but it's a mess right now and any help would be greatly appreciated.
I have already submitted a support ticket and they didn't have any resolution.
Thank you.
#Reporting/Analytics#SystemAdministration#Unsure/Other------------------------------
Julie Green
Sentinel Benefits & Financial Group
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