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  • 1.  Desktop Client upgrade Notice

    Posted 08-22-2022 10:18
    No replies, thread closed.
    We have recently deployed the desktop client to several thousand agents.  Our deployment was a push to the agents so they have Very little config to do. The agents are now receiving notice there is a new version of the desktop client.  We control the users workstations and don't allow them to upgrade on their own.  I believe there is a registry setting we can configure to turn this notification off.  I don't see anything in the Admin guide.  Can someone please provide the config setting we can push our agents workstations along with our Citrix builds?
    #Omni-ChannelDesktop/UserInterface

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    Mark Pierson
    Ally Financial
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  • 2.  RE: Desktop Client upgrade Notice

    Posted 08-22-2022 13:06
    No replies, thread closed.
    Mark,

    There key is here:  HKEY_CURRENT_USER\SOFTWARE\Genesys\Genesys Cloud\WinSparkle

    There is a Check for Updates you set to 0

    Is that what you are looking for?

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


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