@Monique Morel-Peseski have you had customer feedback on how well that works, especially regarding any feedback from the speakers to the microphone?
I have used standard usb speakers and microphone, but my microphone is a condenser mic running through a digital interface and helps ensure the speakers don't feed back through it. I think the main thing is to have a clear-sounding output and a mic that is close to the agent's mouth (like a lavalier mic) or has good capability to avoid feedback (like the Jabra)
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George Ganahl GCP (Genesys Cloud), ICCE
Principal PS Consultant
Genesys
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Original Message:
Sent: 08-03-2022 11:20
From: Monique Morel-Peseski
Subject: Desktop Speakerphone
We use Jabra business speaker 510. Easy to install and use.
Jabra direct software is helpful as well
- As an FYI, we use WebRTC for our phones.
Hope this helps
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Monique
System Administrator
Messer LLC
Original Message:
Sent: 08-03-2022 11:08
From: andrew lewis
Subject: Desktop Speakerphone
We have a user that cannot use a headset. I was thinking that a desktop speakerphone (conference bridge) might work for them. Do any of your users use such a thing and how do they get on? Any advice on makes and models would be great.
Thanks
#RemoteWorkEnablement
#Telephony
#Unsure/Other
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andrew lewis
Health Management Ltd
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