Cavallino | 2023-11-20 13:09:35 UTC | #1
was able to use the below API to disconnect incoming calls using client credentials grant https://api.usw2.pure.cloud/api/v2/conversations/ABC-123/disconnect
I was trying to invoke this API from the architect workflow. But we have run into a problem where we don't have a way to detect the conversation arrival event using a process automation trigger. Conversation arrival on a user's profile is only detectable using websockets. Is there a way to detect this event using a process automation trigger?
system | 2023-12-21 13:10:06 UTC | #2
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