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  • 1.  Detect Silence on inbound calls

    Posted 02-26-2025 16:36
    No replies, thread closed.

    Hi, 

    Is there a way to detect silence for inbound calls. An example would be for an agent that gets routed a call but has left their desk. Can we detect silence from the agent after a certain amount of seconds?

    Thank you, 
    Jon


    #SystemAdministration

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    Jonathan Samuelson
    Account Executive, Enterprise
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  • 2.  RE: Detect Silence on inbound calls
    Best Answer

    Posted 02-27-2025 06:21
    No replies, thread closed.

    Hi Jonathan,

    There is an idea with regards to detecting silence on the agent side on the Genesys Cloud Product Ideas Lab: Add option for silence by channel (Agent/Caller). 

    I would recommend voting on the idea and adding your use case so that it can be considered by product management



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    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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    Original Message


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