Genesys Cloud - Main

Problem: calls sometimes are placed into a queue with no logged in agents.

What's needed: a simple way to track all the queues and raise an alarm when this happens. I would like to do it without a changing the current flows.

1. Is there a simple way to create some sort of trigger that would raise alarm if a call is queued in in a queue with no one logged in? 

2. I can imagine doing it using API where I would track each call and check for agents assigned to the queues it is queued in. Or perhaps I would query all the queues (2000+) every minute to see if there is a call and none of the agents are logged in, but this would require some standalone code. Is there something simpler that can be done within Genesys. 

I was hoping maybe to do something with triggers, but the only topic I can see is v2.routing.queues.{id}.users to track number of users, but then I would need to subscribe to all the queues...  Is there a way to automate this? For example, subscribe to all the queues and then raise alarm when a call arrives to a queue without any members?

#Implementation
#System/PlatformAdministration

Problem: calls sometimes are placed into a queue with no logged in agents.

What's needed: a simple way to track all the queues and raise an alarm when this happens. I would like to do it without a changing the current flows.

1. Is there a simple way to create some sort of trigger that would raise alarm if a call is queued in in a queue with no one logged in? 

2. I can imagine doing it using API where I would track each call and check for agents assigned to the queues it is queued in. Or perhaps I would query all the queues (2000+) every minute to see if there is a call and none of the agents are logged in, but this would require some standalone code. Is there something simpler that can be done within Genesys. 

I was hoping maybe to do something with triggers, but the only topic I can see is v2.routing.queues.{id}.users to track number of users, but then I would need to subscribe to all the queues...  Is there a way to automate this? For example, subscribe to all the queues and then raise alarm when a call arrives to a queue without any members?

#Implementation
#System/PlatformAdministration

Problem: calls sometimes are placed into a queue with no logged in agents.

What's needed: a simple way to track all the queues and raise an alarm when this happens. I would like to do it without a changing the current flows.

1. Is there a simple way to create some sort of trigger that would raise alarm if a call is queued in in a queue with no one logged in? 

2. I can imagine doing it using API where I would track each call and check for agents assigned to the queues it is queued in. Or perhaps I would query all the queues (2000+) every minute to see if there is a call and none of the agents are logged in, but this would require some standalone code. Is there something simpler that can be done within Genesys. 

I was hoping maybe to do something with triggers, but the only topic I can see is v2.routing.queues.{id}.users to track number of users, but then I would need to subscribe to all the queues...  Is there a way to automate this? For example, subscribe to all the queues and then raise alarm when a call arrives to a queue without any members?

#Implementation
#System/PlatformAdministration

Problem: calls sometimes are placed into a queue with no logged in agents.

What's needed: a simple way to track all the queues and raise an alarm when this happens. I would like to do it without a changing the current flows.

1. Is there a simple way to create some sort of trigger that would raise alarm if a call is queued in in a queue with no one logged in? 

2. I can imagine doing it using API where I would track each call and check for agents assigned to the queues it is queued in. Or perhaps I would query all the queues (2000+) every minute to see if there is a call and none of the agents are logged in, but this would require some standalone code. Is there something simpler that can be done within Genesys. 

I was hoping maybe to do something with triggers, but the only topic I can see is v2.routing.queues.{id}.users to track number of users, but then I would need to subscribe to all the queues...  Is there a way to automate this? For example, subscribe to all the queues and then raise alarm when a call arrives to a queue without any members?

#Implementation
#System/PlatformAdministration

Problem: calls sometimes are placed into a queue with no logged in agents.

What's needed: a simple way to track all the queues and raise an alarm when this happens. I would like to do it without a changing the current flows.

1. Is there a simple way to create some sort of trigger that would raise alarm if a call is queued in in a queue with no one logged in? 

2. I can imagine doing it using API where I would track each call and check for agents assigned to the queues it is queued in. Or perhaps I would query all the queues (2000+) every minute to see if there is a call and none of the agents are logged in, but this would require some standalone code. Is there something simpler that can be done within Genesys. 

I was hoping maybe to do something with triggers, but the only topic I can see is v2.routing.queues.{id}.users to track number of users, but then I would need to subscribe to all the queues...  Is there a way to automate this? For example, subscribe to all the queues and then raise alarm when a call arrives to a queue without any members?

#Implementation
#System/PlatformAdministration