WebChat_XP | 2021-03-15 06:23:01 UTC | #1
From genesys webchat-integration point- Is there a way to find out if the webchat session has been closed (by user) or terminated and based on that if terminated/closed, not to display the web-chat widget.
John_Carnell | 2021-03-16 17:24:52 UTC | #2
Hi,
I checked with our Web Chat team and we currently do not support any kind of event or callback that would indicate the webchat has been closed by the agent. If you believe this should be a new feature, I would recommend you open an Idea ticket on our idea portal.
Thanks, John Carnell Manager, Developer Engagement
system | 2021-04-16 17:24:54 UTC | #3
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
ref: 10272