Hello - I need to write a SQL query against Segment Parser to determine the count of hold instances on the agent segment of a call interaction. I'm wondering if someone out there has already created something that I could use. The SQL result should be able to give me a breakout by day, the number of calls with a hold instance.
Thanks!
#Reporting/Analytics------------------------------
Barry Farrington
Senior Contact Center IVR & ACD System Administrator
FedPoint
fedpointusa.com
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