Genesys Cloud - Main

Hello All,

Is there any way to get detailed information on failed questions in an assessments?

In other words, is there a way to generate a report that shows which specific questions in the assessment an agent failed, so that targeted coaching or briefing can be initiated on those topics?

The reporting shows the score and some other info, but there is not reporting view nor API to get such detailed info about successful or failed answers..

Awaiting your feedback.

Hi Mohamed,

There isn't currently a report to get this data at question level, but there is an upcoming development: Reporting at question and section level for completed quality evaluations that will make this available.

Currently I believe you would need to use get /api/v2/quality/evaluations/query  to get the details of the evaluations and then get /api/v2/quality/conversations/{conversationId}/evaluations/{evaluationId} to get the detail level for the evaluation.

Quality Management APIs

Hello All,

Is there any way to get detailed information on failed questions in an assessments?

In other words, is there a way to generate a report that shows which specific questions in the assessment an agent failed, so that targeted coaching or briefing can be initiated on those topics?

The reporting shows the score and some other info, but there is not reporting view nor API to get such detailed info about successful or failed answers..

Awaiting your feedback.

Hello @Samuel Jillard,

Thank you for your feedback. But the Idea you have shared is concerned with Quality Evaluation/Questions. It is not about Development and Feedback Module.

Our customer wants reported at question/answer level for Genesys Assessments through Developments and Feedback, not the quality EV.

Hi Mohamed,

There isn't currently a report to get this data at question level, but there is an upcoming development: Reporting at question and section level for completed quality evaluations that will make this available.

Currently I believe you would need to use get /api/v2/quality/evaluations/query  to get the details of the evaluations and then get /api/v2/quality/conversations/{conversationId}/evaluations/{evaluationId} to get the detail level for the evaluation.

Quality Management APIs

Hello All,

Is there any way to get detailed information on failed questions in an assessments?

In other words, is there a way to generate a report that shows which specific questions in the assessment an agent failed, so that targeted coaching or briefing can be initiated on those topics?

The reporting shows the score and some other info, but there is not reporting view nor API to get such detailed info about successful or failed answers..

Awaiting your feedback.

Hello All,

Is there any way to get detailed information on failed questions in an assessments?

In other words, is there a way to generate a report that shows which specific questions in the assessment an agent failed, so that targeted coaching or briefing can be initiated on those topics?

The reporting shows the score and some other info, but there is not reporting view nor API to get such detailed info about successful or failed answers..

Awaiting your feedback.

If you mean questions from assessments in the learning modules, then no, not as far as I am aware, but I imagine the work involved to get this will be similar to the quality idea mentioned and perhaps it is upcoming? I don't recall seeing a separate idea for this one, but it would be great if someone can clarify as this would be really useful.

Heather 

Hello All,

Is there any way to get detailed information on failed questions in an assessments?

In other words, is there a way to generate a report that shows which specific questions in the assessment an agent failed, so that targeted coaching or briefing can be initiated on those topics?

The reporting shows the score and some other info, but there is not reporting view nor API to get such detailed info about successful or failed answers..

Awaiting your feedback.