masanchezmemo | 2019-01-30 16:02:21 UTC | #1
Hello there,
I need to understand where to look at when we want to see the campaign dialing results. In other words, where can I find conversations generated by dialer that went through a live agent, what conversations where abandonded, what was the contact rate by contact list record.
Please any advise!!!.
Regards,
Mario
tim.smith | 2019-01-30 21:59:34 UTC | #2
If you're looking for OOTB views and reports, try asking on the Community Forum or searching on the Resource Center; this forum is for development-specific inquiries. You can use the Analytics APIs with a filter on campaign ID to get analytics data for campaign calls.
system | 2019-03-01 21:59:35 UTC | #3
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
ref: 4465