Genesys Cloud - Main

I am running this report on a campaign that uses virtual agents. When the report populates it gives me the number of dials however the Contacts and Abandons all come back as zero's.  Is there a different report that I should be running for agent-less campaigns or should this report be working differently? Thank you.
#Reporting/Analytics

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Matt Leedy
CONCORD Servicing Corporation
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Matt,

What reports are you using?  If you want to see how each dial is on the campaign, use the Performance>Interactions and then filter for campaign in the Outbound section.  Actually, you can filter like that for Agents and Queues.  Let me know if you need help with this.

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Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.com
https://www.Avtex.com
https://RobertWC.Blogspot.com
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Original Message:
Sent: 05-21-2021 16:44
From: Matt Leedy
Subject: Dialer Campaign Success Results by Day report

I am running this report on a campaign that uses virtual agents. When the report populates it gives me the number of dials however the Contacts and Abandons all come back as zero's.  Is there a different report that I should be running for agent-less campaigns or should this report be working differently? Thank you.
#Reporting/Analytics

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Matt Leedy
CONCORD Servicing Corporation
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