Just to confirm, you are set for Live Voice to go to queue? When you look at the Interactions View and filter for just campaign calls and show the column for Time to Agent, what are you seeing there? There should be less than 4 seconds in that column. Also, when you listen to the call, are there any artifacts before the person says "hello". Another thing to check, what language and dialect do you have selected on the campaign? 
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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.comhttps://www.ttecDigital.comhttps://RobertWC.Blogspot.com------------------------------
Original Message:
Sent: 04-30-2024 09:58
From: Tony Manna
Subject: Dialer
Thank you for the comment. We have tried high, but apparently the AMD causes a little delay
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Tony Manna
Baxter Credit Union d/b/a BCU
Original Message:
Sent: 04-22-2024 20:14
From: Robert Wakefield-Carl
Subject: Dialer
Are you transferring directly to the queue on Live Voice? Also, set the Adjustable Live Speaker Detection Level to High
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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
Original Message:
Sent: 04-22-2024 16:17
From: Tony Manna
Subject: Dialer
We are having issues running Dialer with the AMD on in Power or predictive to meet TCPA's 2 seconds to connect to a live agent. Is anyone else running into this?
#Outbound
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Tony Manna
Baxter Credit Union d/b/a BCU
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