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  • 1.  Dialing 2nd Number in Contact List

    Posted 11-09-2021 05:12
    No replies, thread closed.
    Hi there, need some guidance, i have a Calling List that contains 2 x Contact numbers, when 1st number is dialed and answered, the Campaign still dials the 2nd number, any advise?
    #Outbound

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    Reginald Sheraton
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  • 2.  RE: Dialing 2nd Number in Contact List

    Posted 11-10-2021 06:19
    No replies, thread closed.
    Go to wrap-up code mapping and enable "Yes"  Right Party Contact for the code name you want

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    Husein Nasution
    PT Halik Selindo Alpha
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    Original Message


  • 3.  RE: Dialing 2nd Number in Contact List

    Posted 11-10-2021 07:51
    No replies, thread closed.
    Hi there, 
    thanks for response, forgot to mention this is an agentless campaign so no wrap-up codes.
    can i program one in Call Flow and then assign in mapping?

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    Reginald Sheraton
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    Original Message


  • 4.  RE: Dialing 2nd Number in Contact List

    Posted 11-10-2021 08:26
    No replies, thread closed.
    you can assign wrapup code from architec

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    Husein Nasution
    PT Halik Selindo Alpha
    ------------------------------

    Original Message


  • 5.  RE: Dialing 2nd Number in Contact List

    Posted 11-10-2021 17:23
    No replies, thread closed.
    One other suggestion - it may be worth checking out Rule Management. This allows you to mark a contact as uncallable based on the call analysis

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    Emily Kammerer
    Ascendium Education Solutions, Inc.
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    Original Message


  • 6.  RE: Dialing 2nd Number in Contact List

    Posted 11-11-2021 09:58
    No replies, thread closed.
    Hi all,
    thanks for response, actually resolved by using Data action in Call Flow to set record as not callable
    /api/v2/outbound/contactlists/${input.contactListId}/contacts/${input.contactId}

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    Reginald Sheraton
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    Original Message


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