There was a dialog box bug that was reported and fixed last year I believe that has reverted to the previous state. When you hit enter your keyboard in a dialog box it should trigger the OK button, instead it is triggering the dialog "x" button closing the dialog box without completing the requested action. This is a known bug please fix it again.

Here is the link to the preious time that I reported this issue: https://community.genesys.com/discussion/system-user-friendliness

#WorkforceManagement

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Conor Twomey
American Family Mutual Insurance Company, S.I.
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Hi Conor, 

I tested it myself just now, and at least for the dialogs I tested, the 'enter' button is equivalent to clicking 'ok' as expected.

If you point me to the dialog box(es) you are talking about that work incorrectly I will work on fixing them.  

Thanks!

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Joe Behymer, Director
PureCloud Workforce Management Development Team
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Original Message:
Sent: 03-11-2024 15:58
From: Conor Twomey
Subject: dialog box bug clicking enter should not exit a dialog box

There was a dialog box bug that was reported and fixed last year I believe that has reverted to the previous state. When you hit enter your keyboard in a dialog box it should trigger the OK button, instead it is triggering the dialog "x" button closing the dialog box without completing the requested action. This is a known bug please fix it again.

Here is the link to the preious time that I reported this issue: https://community.genesys.com/discussion/system-user-friendliness

#WorkforceManagement

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Conor Twomey
American Family Mutual Insurance Company, S.I.
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