Hello,
We have activated the beta of being able to call dialog engine bots from secure flows, we have been doing tests and our TAM (
@Carlos Landa) tells us that the information provided by the Genesys product team is that although the bot is invoked from a secure flow the conversation will continue to be saved in the Utterance History, but sensitive data will be encrypted, I have a question and a request about this behavior:
Question: Based on what logic is sensitive data encrypted?
Request: our most common use case in the use of dialog engine bots from secure flows is to ask the client for the password, that is, bots that are difficult to train, so the utterance history is not very useful to us, it would be possible to have a flag that would allow to disable the utterance history of a bot?
Regards.
#BetaUpdate------------------------------
Javier Del Olmo
Banco Bilbao Vizcaya Argentaria, S.A.
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