Genesys Cloud - Main

 View Only

Sign Up

Back to discussions
Expand all | Collapse all

Dialog Engine masking customer input

  Thread closed by the administrator, not accepting new replies.

  • 1.  Dialog Engine masking customer input

    Posted 11-23-2021 12:42
    No replies, thread closed.
    I am working on Dialog Engine Bot flow asking the customer to enter their Username and Password.  Is there any way to mask the Password?   As the customer is entering their Password, it is visible to them which is fine but once the Bot gets delivered to an agent the Password shows to the agent.  Is there any way to mask this as this will be seen as a security issue.
    #Ask Me Anything (AMA)
    #ArchitectureandDesign
    #DigitalChannels
    #Unsure/Other

    ------------------------------
    Martin Bunting
    i3Vision Technologies Inc.
    ------------------------------


Related Content