vinayak1686 | 2022-03-22 06:48:23 UTC | #1
Hello Team,
Below is my query Dialogflow CX is works a little different from ES Dialogflow CX no longer uses intents as the end of the virtual agent's session ES did. It uses the transition to the end of the session. In order to control how the conversation proceeds in Architect, the CX Agent will need to pass that data back to Architect. Then the Call Dialogflow CX action will capture that data into a variable, then branch based on the value of that variable. Entities & Intents are all configured in the Dialogflow CX Console https://developer.genesys.cloud/forum/t/dialogflow-cx-the-intents-do-not-appear-as-an-output-in-architect/12505
So i want some CX and architect configuration related documents /Examples to how we can fetch intent related data in to the architect.
below link given example we are not able to get how to config in architect.
Regards, Vinayak V Sr consultant
system | 2022-04-22 06:49:02 UTC | #2
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