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Dialogflow CX bot goes to failure path

  • 1.  Dialogflow CX bot goes to failure path

    Posted 06-05-2025 19:03

    Kaviya_V | 2023-09-15 12:13:27 UTC | #1

    Hi all,

    Whenever I send a message/ voice input to Dialogflow CX bot, it takes into failure path.

    I have received error type as "Internal service error" and error message as "The bot session has failed" in Failure outputs in Genesys Cloud,

    Attached the screenshot for reference, Could you please any one help on this?


    system | 2023-10-16 12:13:27 UTC | #2

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.


    This post was migrated from the old Developer Forum.

    ref: 22024