vinothkumar1097 | 2024-07-21 17:52:42 UTC | #1
Hi Team,
I'm using the Genesys Cloud Architect Flow with the Google Dialogflow ES "Call Dialogflow Bot" action. Within an inbound flow, I have two "Call Dialogflow Bot" actions, one after the other. Each time these blocks are called, a new session is created in Dialogflow ES. As a result, if a caller interacts with multiple "Call Dialogflow Bot" actions in my Genesys Flow, the call history in the Dialogflow logs is fragmented across different sessions.
There is no parameter in the "Call Dialogflow Bot" action to set the session ID and unify the conversation logs into a single session. Is there something I need to do on my end to achieve this? Have I missed something? From what I see, the only inputs we can pass are Events and Custom Parameters.
Your prompt response is highly appreciated.
Thanks.
system | 2024-08-21 17:52:09 UTC | #2
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