Genesys Cloud - Main

Hi Team, 

We have few set of users who have their own DID configured, when the didnt pick the call made by customer is there a way to send those call to a group Voicemail box?

Thanks in advance. 

The new personal queue feature coming out later in the year will be your best bet.  The main problem with what you can do now is that the user can't use the DID for outbound calls.  They would have to call out of a queue with their DID on it.

First option is to ring DID to a flow, look up that DID in.a table, ring the user in the table lookup, and use the ring timeout to ring a group with short timeout to the group voicemail or use voicemail transfer the group.

Second option is to assign DID to group with just that user and overflow they to another group foe voicemail. 

Third and most daunting would be to edit the voicemail flow to look for that DID and send voicemail to a group instead of user's voicemail.

Like I said, better to wait.

Hi Team, 

We have few set of users who have their own DID configured, when the didnt pick the call made by customer is there a way to send those call to a group Voicemail box?

Thanks in advance. 

Robert, Where did you hear about the personal queue feature? We cannot find anymore details on this. 

The new personal queue feature coming out later in the year will be your best bet.  The main problem with what you can do now is that the user can't use the DID for outbound calls.  They would have to call out of a queue with their DID on it.

First option is to ring DID to a flow, look up that DID in.a table, ring the user in the table lookup, and use the ring timeout to ring a group with short timeout to the group voicemail or use voicemail transfer the group.

Second option is to assign DID to group with just that user and overflow they to another group foe voicemail. 

Third and most daunting would be to edit the voicemail flow to look for that DID and send voicemail to a group instead of user's voicemail.

Like I said, better to wait.

Hi Team, 

We have few set of users who have their own DID configured, when the didnt pick the call made by customer is there a way to send those call to a group Voicemail box?

Thanks in advance.