Hello Jason,
Here is the Conversation API's response :
{
"id": "@@@@@@@@@@-bdeba5adb4f0",
"startTime": "2024-06-18T07:30:24.262Z",
"endTime": "2024-06-18T07:32:36.273Z",
"address": "tel:+@@@@@@@",
"participants": [
{
"attributes": {
"HLBI_Skill_Name": "Bureautique Calls #NXT#",
"HLBI_ITSM_Username": "@@@@@",
"HLBI_Dissuaded": "0",
"HLBI_Trigram": "NXT",
"HLBI_Queue_Name": "Bureautique Calls #NXT#",
"HLBI_Debug": "232 GotoDebut",
"HLBI_Callback_On_Queue_Created": "1",
"HLBI_CallBack_On_Queue_Created": "-",
"HLBI_ITSM_Remind_Failed": "-",
"HLBI_Overflow_No_Agent": "0",
"HLBI_ITSM_Remind": "-",
"HLBI_CallBack_On_Queue": "1",
"HLBI_HNO_State": "0",
"HLBI_ITSM_ValidationTel": "-",
"HLBI_Callback_Number": "+@@@@@@@",
"HLBI_CallBack_On_Queue_Refused": "-",
"HLBI_ITSM_Remind_Success": "-",
"HLBI_Error_Info": "No Error",
"HLBI_Callback_Id": "@@@@@@@@-1d50515877d9",
"HLBI_Entity": "Bureautique",
"HLBI_Welcome_OK": "1",
"HLBI_Callback_proposal_count": "1",
"HLBI_Flow": "#NXT# - Inbound Calls v2 7.0",
"HLBI_ITSM_Parent_Title1": "-",
"HLBI_VoiceBot_Activated": "1",
"HLBI_ITSM_Lastname": "Pas de contact identifié",
"HLBI_ITSM_Parent_Number1": "-",
"HLBI_ITSM_UserInc1_Concerned": "-",
"HLBI_Survey_Proposed": "0",
"HLBI_Overflow_Success": "0",
"HLBI_Info_Msg_On_Queue": "0",
"HLBI_Info_Msg": "1",
"HLBI_Division": "#NXT#",
"HLBI_User_End": "0",
"ScreenPopName": "Nexity v3",
"HLBI_Error": "0",
"HLBI_Queued": "1",
"HLBI_ITSM_Child_Success": "-",
"HLBI_ITSM_UserInc_Number1": "-",
"HLBI_ITSM_UserInc_Title1": "-",
"HLBI_ITSM_ParentInc_Concerned": "-",
"HLBI_ITSM_ParentInc1_Concerned": "-",
"HLBI_CallBack_On_Queue_Accepted": "1",
"HLBI_ITSM": "ITSM_PHONE_NO_IDENTIFICATION_LOGIN_NO_IDENTIFICATION",
"HLBI_Info_VIP": "-",
"HLBI_ITSM_ReconnaissanceLogin": "0",
"HLBI_Callback_Schedule_Open": "1",
"HLBI_Period": "HO",
"HLBI_ITSM_Email": "-",
"HLBI_Recording": "0",
"HLBI_ITSM_UserInc_Concerned": "-",
"HLBI_ITSM_ValidationLogin": "-",
"HLBI_CallBack_Activated": "1",
"scriptId": "@@@@@@@@@-2cdb9f0b3968",
"HLBI_ITSM_Child_Number1": "-",
"HLBI_ITSM_ReconnaissanceTel": "0",
"HLBI_Survey_Response": "-"
And here is th Jobs API's response :
"conversationEnd": "2024-06-18T07:32:36.273Z",
"conversationId": "@@@@@@@@@@-bdeba5adb4f0",
"conversationStart": "2024-06-18T07:30:24.262Z",
"divisionIds": [ "@@@@@@-75a4850110de",
"@@@@@@-35a630bef6de",
"@@@@@@@@@@-6629e8e64e7a" ],
"knowledgeBaseIds": [ "@@@@@@@@-42835e58431f",
"@@@@@@@@@@-42835e58431f" ],
"attributes": {
"HLBI_Skill_Name": "Bureautique Calls #NXT#",
"HLBI_ITSM_Username": "@@@@@",
"HLBI_Dissuaded": "0",
"HLBI_Trigram": "NXT",
"HLBI_Queue_Name": "Bureautique Calls #NXT#",
"HLBI_Debug": "232 GotoDebut",
"HLBI_CallBack_On_Queue_Created": "-",
"HLBI_ITSM_Remind_Failed": "-",
"HLBI_Overflow_No_Agent": "0",
"HLBI_ITSM_Remind": "-",
"HLBI_CallBack_On_Queue": "-",
"HLBI_HNO_State": "0",
"HLBI_ITSM_ValidationTel": "-",
"HLBI_CallBack_On_Queue_Refused": "-",
"HLBI_ITSM_Remind_Success": "-",
"HLBI_Error_Info": "No Error",
"HLBI_Callback_Id": "-",
"HLBI_Entity": "Bureautique",
"HLBI_Welcome_OK": "1",
"HLBI_Flow": "#NXT# - Inbound Calls v2 7.0",
"HLBI_ITSM_Parent_Title1": "-",
"HLBI_VoiceBot_Activated": "1",
"HLBI_ITSM_Lastname": "Pas de contact identifié",
"HLBI_ITSM_Parent_Number1": "-",
"HLBI_ITSM_UserInc1_Concerned": "-",
"HLBI_Survey_Proposed": "0",
"HLBI_Overflow_Success": "0",
"HLBI_Info_Msg_On_Queue": "0",
"HLBI_Info_Msg": "1",
"HLBI_Division": "#NXT#",
"HLBI_User_End": "0",
"ScreenPopName": "Nexity v3",
"HLBI_Error": "0", "HLBI_Queued": "1",
"HLBI_ITSM_Child_Success": "-",
"HLBI_ITSM_UserInc_Number1": "-",
"HLBI_ITSM_UserInc_Title1": "-",
"HLBI_ITSM_ParentInc_Concerned": "-",
"HLBI_ITSM_ParentInc1_Concerned": "-",
"HLBI_CallBack_On_Queue_Accepted": "-",
"HLBI_ITSM": "ITSM_PHONE_NO_IDENTIFICATION_LOGIN_NO_IDENTIFICATION", "HLBI_Info_VIP": "-",
"HLBI_ITSM_ReconnaissanceLogin": "0",
"HLBI_Period": "HO",
"HLBI_ITSM_Email": "-",
"HLBI_Recording": "0",
"HLBI_ITSM_UserInc_Concerned": "-",
"HLBI_ITSM_ValidationLogin": "-",
"HLBI_CallBack_Activated": "-",
"scriptId": "@@@@@@@@@-2cdb9f0b3968",
"HLBI_ITSM_Child_Number1": "-",
"HLBI_ITSM_ReconnaissanceTel": "0",
"HLBI_Survey_Response": "-"
The missing information in the Jobs API is "HLBI_Callback_id", it is a Custom attributes, it is set with a "Set Participant Data" block in a common module that we call at the end of the "In-queue Call Flow" Script.
Kind regards