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  • 1.  different numbers for outgoing calls on an outbound campaign

    Posted 01-13-2020 15:35
    No replies, thread closed.
    Would it be possible to display a different numbers for outgoing calls depending on the first 2 digits of the DNIS on an outbound campaign?

    Thanks in advanced!

    RVH
    #Implementation
    #Outbound
    #Telephony

    ------------------------------
    Ling. Roberto Vallejo
    Sixbell México
    ------------------------------


  • 2.  RE: different numbers for outgoing calls on an outbound campaign
    Best Answer

    Posted 01-13-2020 15:55
    No replies, thread closed.
    You should be able to, as long as you have the Caller ID name and number as values for each record in the Call List.

    You may need to experiment to make sure you correctly match the "Begins With"  value to what the dialer is actually looking at..hopefully just the number in the call list.

    You'll also need to have to add an individual rule in the Rule Set for each possibility.



    ------------------------------
    George Ganahl GCP (PureCloud), ICCE
    Principal Technology Consultant
    Genesys
    ------------------------------

    Original Message


  • 3.  RE: different numbers for outgoing calls on an outbound campaign

    Posted 01-13-2020 16:18
    No replies, thread closed.
    Thank you so much George but Ive 17 differents numbers for each case, for example for the numbers who begings with 55 I have to rotate 17 different numbers and have 6 differet cases I was triying to do it with an outbound flow in architect using a data table but Im not sure how to get the numbers and have a control of those numbers to rotate them, do you have any other better idea?

    Kind regards!

    RVH

    ------------------------------
    Ling. Roberto Vallejo
    Sixbell México
    ------------------------------

    Original Message


  • 4.  RE: different numbers for outgoing calls on an outbound campaign

    Posted 01-13-2020 17:06
    No replies, thread closed.
    Sorry, no, I don't have other ideas.

    ------------------------------
    George Ganahl GCP (PureCloud), ICCE
    Principal Technology Consultant
    Genesys
    ------------------------------

    Original Message


  • 5.  RE: different numbers for outgoing calls on an outbound campaign

    Posted 01-13-2020 17:42
    No replies, thread closed.
    With the names & numbers in the list works, thanks!

    RVH

    ------------------------------
    Ling. Roberto Vallejo
    Sixbell México
    ------------------------------

    Original Message


  • 6.  RE: different numbers for outgoing calls on an outbound campaign

    Posted 02-10-2021 16:41
    Edited by ANDRII SARAFANOV 02-11-2021 04:50
    No replies, thread closed.

    Hi Roberto!

    Could you please share your findings on how to set the list of multiple DIDs being rotated for certain 2 digits DNIS conditions?

    Thanks in advance!



    ------------------------------
    ANDRII SARAFANOV
    EQUIFAX
    ------------------------------

    Original Message


  • 7.  RE: different numbers for outgoing calls on an outbound campaign

    Posted 02-11-2021 11:00
    No replies, thread closed.

    Sure Andrii, I just uploaded a list with the number as a column for each contact the I used the ruleset "precall" then I changed it for each contact, let me know if u have any doubt!

    Kind regards!

    RVH



    ------------------------------
    Ling. Roberto Vallejo Hernandez
    Sixbell México
    ------------------------------

    Original Message


  • 8.  RE: different numbers for outgoing calls on an outbound campaign

    Posted 02-11-2021 11:48
    No replies, thread closed.

    Thanks, Roberto!
    Will try!



    ------------------------------
    ANDRII SARAFANOV
    EQUIFAX
    ------------------------------

    Original Message


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