I am converting some Bot Flows into Digital Bot flows.
I understand that the "Ask for Intent" action has been replaced with "Wait for Input" in digital bot flows but I am unable to see where I can configure a "No Intent" option.
If the bot can't find an Intent or Knowledge article related to the customer question then I want to perform another action, for example collect some information from the customer and then route to ACD.
Any ideas on how this can be achieved?
Thanks,
Darren
#ConversationalAI(Bots,AgentAssist,etc.)#DigitalChannels------------------------------
Darren Sawyer
Kerv Experience Limited
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