Jaime_Perez | 2022-11-02 14:43:50 UTC | #1
Hi,
I'm used to working with Non-Digital Bots and now working on transferring them over to Digital-Bots. However, I don't see the option to ask for an intent. Is there a different way of configuring intents in Dig-Bots?
Mitch_Mason | 2022-11-02 15:49:58 UTC | #2
You can simply use a digital menu. This will provide the user with some idea of what they can say, and if they type something instead of clicking a button, the engine will still identiy that intent and go to the correct place.
Brad_Murlin | 2022-11-02 22:58:50 UTC | #3
A big difference between the two flow types is that with digital, intent and knowledge are available at (almost) any time - you no longer have to call out 'yes, intents are allowed <here>' in the flow.
Jaime_Perez | 2022-11-03 11:33:17 UTC | #4
Hi -
@MitchMason & @BradMurlin, I appreciate the response and guidance. However, I'd like to provide specific text based on the intent. I'm noticing that the Dig-Bot algorithm\logic is not 100% accurate when I type a question. I would like to mitigate the information being presented to a Customer by controlling what information the Dig-Bot needs to provide.
Is there an option to call (grab) the intent via a "Flow." or "Task." action in architect to then define which content to provide?
I'm sure there is a learning curve for the Dig-Bot but I would like to have some control over the intent responses initially.
Thank you.
Jaime_Perez | 2022-11-15 16:17:52 UTC | #5
Took me a while but I think I finally got it. I think I was overcomplicating things.
- Associate\add an intent to a task
- Create a menu with quick replies
- Redirect the quick replies to the intent using a reusable task
Would be nice if the information could be updated in the resource center.
Thank you!
system | 2022-12-03 17:55:12 UTC | #6
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