Genesys Cloud - Main

I am building out a Digital Bot using Quick Replies with 3 choices.  The issue is when I Exit the Digital Bot Flow and jump back to the Inbound Message Flow, typically I would insert a Switch and then depending on the Intent I would enter Case 1, 2, or 3 or Default.  Since there is no Ask for Intent how can I route the flow to the correct Case?  In a regular Flow, I would use Execution Results Intent Exit in the Switch Box to direct the flow.  I did see that when I did create an Intent under NLU it adds it to the Reusable Tasks.  I am looking for documentation or any hints on how to accomplish this.

#ArchitectureandDesign
#ConversationalAI(Bots,AgentAssist,etc.)
#DigitalChannels

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Martin Bunting
i3Vision Technologies Inc.SC
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Hi Martin,

Once option is you can just set an output variable

Then in your inbound flow, In the Call Digital Bot flow action you assign the outputs to variables

Which you can then use in your switch like normal.

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Anton Vroon
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Original Message:
Sent: 08-22-2023 16:53
From: Martin Bunting
Subject: Digital Bots - No "Ask for Intent"

I am building out a Digital Bot using Quick Replies with 3 choices.  The issue is when I Exit the Digital Bot Flow and jump back to the Inbound Message Flow, typically I would insert a Switch and then depending on the Intent I would enter Case 1, 2, or 3 or Default.  Since there is no Ask for Intent how can I route the flow to the correct Case?  In a regular Flow, I would use Execution Results Intent Exit in the Switch Box to direct the flow.  I did see that when I did create an Intent under NLU it adds it to the Reusable Tasks.  I am looking for documentation or any hints on how to accomplish this.

#ArchitectureandDesign
#ConversationalAI(Bots,AgentAssist,etc.)
#DigitalChannels

------------------------------
Martin Bunting
i3Vision Technologies Inc.SC
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