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  • 1.  Digital Interaction Spell Check

    Posted 20 days ago

    My agents recently commented that the automatic spell check feature for digital interactions is no longer there. They use the desktop app, but I ran a quick test and encountered this in both the desktop app and browser. I scanned through various admin pages (Email, Queues, Organization Settings) to see if there is a new setting that needs to be enabled for this but didn't find anything there, and don't recall seeing anything in release notes. I'm trying to find out when they first noticed this change. Seems unlikely that this would be an intentional change - wondering if others have encountered this or have any insight?


    #DigitalChannels

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    Emily Kammerer
    Ascendium Education Solutions, Inc.
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  • 2.  RE: Digital Interaction Spell Check

    Posted 20 days ago

    There was in issue with the spelling plug-in and will be fixed next week 



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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  • 3.  RE: Digital Interaction Spell Check

    Posted 20 days ago

    Thank you!



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    Emily Kammerer
    Ascendium Education Solutions, Inc.
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  • 4.  RE: Digital Interaction Spell Check

    Posted 15 days ago

    We have the same and thanks for the update about the release.

    Is there a fix ID number ?



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    Glyn Hayes
    Maintel Europe Limited
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