Genesys Cloud - Main

Has anyone had any luck finding a way to automatically disable all campaigns under a given contact list at a set time?  Using the scheduler, you can select specific sequences/campaigns to turn on and off at predetermined times, however there's seemingly no way to automatically turn off all campaigns regardless of your schedule.  

Our use case is we rebuild our 6-7 contact lists every single day.  This requires us to download extracts of each of the contact lists every night to write back autonomous results to our system of record.  In order to download those extracts, all campaigns need to be disabled (and depending on the agents forgetting to sign off/end interactions properly, sometimes forced off).  Instead of having something in the schedule day after day to turn off specific campaigns at specific times, we were wondering if there was any way someone came up with to force off all campaigns of a single contact list at a specific time. 

Thanks!

#Outbound

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Steven Busse
Vice President, Lead Business Analyst
M&T Bank
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You are in luck, there is new campaignStatus under the PUT /api/v2./outbound/campaign/{campaignId} https://developer.genesys.cloud/devapps/api-explorer#put-api-v2-outbound-campaigns--campaignId- that allows update of the campaign with a forced_off status.  If you have a web service writing the information, just send this API first.  You can use the same to turn it back on.

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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
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Original Message:
Sent: 10-03-2023 08:10
From: Steven Busse
Subject: Disable all Campaigns from a Contact List at scheduled time

Has anyone had any luck finding a way to automatically disable all campaigns under a given contact list at a set time?  Using the scheduler, you can select specific sequences/campaigns to turn on and off at predetermined times, however there's seemingly no way to automatically turn off all campaigns regardless of your schedule.  

Our use case is we rebuild our 6-7 contact lists every single day.  This requires us to download extracts of each of the contact lists every night to write back autonomous results to our system of record.  In order to download those extracts, all campaigns need to be disabled (and depending on the agents forgetting to sign off/end interactions properly, sometimes forced off).  Instead of having something in the schedule day after day to turn off specific campaigns at specific times, we were wondering if there was any way someone came up with to force off all campaigns of a single contact list at a specific time. 

Thanks!

#Outbound

------------------------------
Steven Busse
Vice President, Lead Business Analyst
M&T Bank
------------------------------