Hi Benjamin - just to note that the documentation you linked states that disabling chat applies to all users, not 'certain agents' in the Notes section:
"The permission and disablement of chat features applies to all Genesys Cloud users and roles."
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Trey Buck
Genesys - Employees
Senior Product Manager
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Original Message:
Sent: 06-07-2022 06:45
From: Benjamin PIROUX
Subject: Disable Chat Emojis
Hello,
It is not possible to disable emojis in the genesys cloud collaborative chat.
However, you can turn off role-level chat for certain agents: https://help.mypurecloud.com/articles/turn-off-collaborate-chat/
Best Regards,
PIROUX Benjamin.
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Benjamin PIROUX
Original Message:
Sent: 06-07-2022 05:06
From: Praveen Kumar
Subject: Disable Chat Emojis
Hi,
Can we disable the emojis from the agent chat interface.
Thank You
Praveen
#DigitalChannels
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Praveen Kumar
HCL Technologies Ltd.
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