Genesys Cloud - Main

Hi Guys Are you OK?

Is it possible disable release call button from Genesys cloud?

Best Regard,

Rafael Secco

Hello Rafael, 

Are you talking about the Genesys Cloud UI or the embedded framework?

When you say release call button are you talking about the transfer button?

In the UI I don't believe it's possible to do this. In the embedded framework you can review this documentation here to edit call controls. 

Hope this helps!

Cheers, 

Hi Guys Are you OK?

Is it possible disable release call button from Genesys cloud?

Best Regard,

Rafael Secco

It is UI default we need to disable this button, My customer dont want your agent disconnect the calls

Hello Rafael, 

Are you talking about the Genesys Cloud UI or the embedded framework?

When you say release call button are you talking about the transfer button?

In the UI I don't believe it's possible to do this. In the embedded framework you can review this documentation here to edit call controls. 

Hope this helps!

Cheers, 

Hi Guys Are you OK?

Is it possible disable release call button from Genesys cloud?

Best Regard,

Rafael Secco

Hi Rafael,

usally taking away something from the agents works pretty well with taking away the permission for that button/action. But I can not find permissons to end calls / conversations.

Best
Christoph

It is UI default we need to disable this button, My customer dont want your agent disconnect the calls

Hello Rafael, 

Are you talking about the Genesys Cloud UI or the embedded framework?

When you say release call button are you talking about the transfer button?

In the UI I don't believe it's possible to do this. In the embedded framework you can review this documentation here to edit call controls. 

Hope this helps!

Cheers, 

Hi Guys Are you OK?

Is it possible disable release call button from Genesys cloud?

Best Regard,

Rafael Secco