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  • 1.  Disable Skip Preview on Progressive Campaign?

    Posted 03-30-2020 06:48
    No replies, thread closed.
    When using a Genesys Cloud progressive campaign, there typically would not be any preview calls.  If though you use a pre-call rule to Switch a contact to a Preview call, how can you control whether these specific preview calls can be skipped and the auto dialing rules (with specific time) which you can set on a preview campaign?

    One thought I had was to update the campaign configuration through the API even though the settings aren't present in the UI when a campaign is set as Progressive.  Would that work?
    #Outbound

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    Michael Shrall
    Avtex Solutions, LLC
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  • 2.  RE: Disable Skip Preview on Progressive Campaign?

    Posted 03-31-2020 15:48
    No replies, thread closed.
    Hi Michael, 
    I believe you're correct that the skipPreviewDisabled property on the campaign would still be honored on preview-mode calls for non-preview dialing modes. If you would like to have this setting available in the Genesys Cloud UI, please create or vote on an idea in Aha!.

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    Sean Carter
    Senior Software Engineer - Outbound
    Genesys
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    Original Message


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