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  • 1.  Disable voicemail for an agent

    Posted 10-11-2023 23:29
    No replies, thread closed.

    Hello,

    One of our agents switched on voicemail and forgot about it. Is there a way for system admins to check from their side and disable the voicemail so he can start receiving calls again?

    Thanks,


    #SystemAdministration
    #Telephony

    ------------------------------
    Essam Butt
    Sharjah Electricity & Water Authority (SEWA)
    ------------------------------


  • 2.  RE: Disable voicemail for an agent

    Posted 10-12-2023 15:32
    No replies, thread closed.

    Hi Essam, 

    This resource should help with your ask. 

    https://help.mypurecloud.com/faqs/how-can-i-deactivate-voicemail-for-a-specific-user/



    ------------------------------
    Antwuan Rencher
    Genesys - Employees
    ------------------------------

    Original Message


  • 3.  RE: Disable voicemail for an agent

    Posted 10-12-2023 18:53
    No replies, thread closed.

    Awesome, thank you.



    ------------------------------
    Essam
    ------------------------------

    Original Message


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