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Disabling /Enabling Call recordings based on user consent

  • 1.  Disabling /Enabling Call recordings based on user consent

    Posted 06-05-2025 19:11

    suneethas13 | 2021-12-26 04:21:06 UTC | #1

    Hi,

    Is there a way to control the call recording in Architect flows if recording is enabled at Trunk level?

    Thank you

    MelissaBailey | 2022-01-03 13:29:04 UTC | #2

    If you enable consent required on the trunk, use the enable participant recording action in the flow to turn on recording at the point you want. https://help.mypurecloud.com/articles/enable-participant-recording-action/

    system | 2022-02-03 13:29:54 UTC | #3

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 13051



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