Christy, we were also hoping to be able to do this and asked the question of our Partner. The answer we had back was:
Spoke to others within Genesys and it was confirmed they you need to build your own web messenger widget using the API/ SDK, as it is not OOTB functionality.
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Lee Smith
Genesis Energy
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Original Message:
Sent: 09-09-2023 07:49
From: Christy McDaniel
Subject: Disabling typed input in a digital bot
Vikki, were you able to find a method to disable the customer's ability to type when engaging with digital menu prompts? I as well have this need and looking for a solution. Genesys has accomplished this with their digital bot. But I am wondering if this is a custom web messenger UI.
#ConversationalAI(Bots,AgentAssist,etc.)
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Christy McDaniel
Shaw Industries Group, Inc.
Original Message:
Sent: 08-16-2023 15:00
From: Vikki Papesh
Subject: Disabling typed input in a digital bot
Greetings. I have a use case where quick replies or cards/carousels provide a curated experience, and wish to disable the customer's ability to free-type into the messenger window. Is there a toggle or solution for this?
#ConversationalAI(Bots,AgentAssist,etc.)
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Vikki Papesh
Tandem Diabetes Care Inc.
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